Privacy Policy

Rehnoor Jewels ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, store, and share your information when you visit rehnoorjewels.com or make a purchase from us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our website.

We collect various types of information in connection with the services we provide. The categories of personal data we collect include:

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including payment processing and shipping coordination
• Sending order confirmations, shipping updates, and delivery notifications via email and WhatsApp
• Providing customer support and responding to queries, complaints, and return requests
• Sending marketing communications, offers, and promotions (with your consent)
• Improving our website, products, and services through analytics and feedback
• Preventing fraud, unauthorized access, and ensuring the security of our platform
• Complying with applicable Indian laws, GST tax obligations, and regulatory requirements
• Conducting outbound calls post-order for coordination and gathering customer feedback

We work with trusted third-party service providers to operate our business. These providers have access to your personal data only as necessary to perform their services and are bound by confidentiality obligations.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. Please review our dedicated Cookie Policy for complete details on the types of cookies we use and how to manage them.

• Essential Cookies: Required for the website to function (cart, login sessions)
• Analytics Cookies: Google Analytics cookies to understand site usage
• Marketing Cookies: Facebook Pixel for targeted advertising
• Preference Cookies: Remember your settings and preferences
• You can disable cookies in your browser settings; some features may not function correctly

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption (HTTPS) for all data transmissions.

• 256-bit SSL encryption for all data transmitted through our website
• Razorpay PCI-DSS Level 1 compliance for all payment transactions
• Access to personal data restricted to authorised personnel only
• Regular security audits and vulnerability assessments
• We do not store complete credit/debit card numbers on our servers

Under the Information Technology Act, 2000 and applicable Indian privacy regulations, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Right to Withdraw Consent: Opt out of marketing communications at any time
• Right to Data Portability: Request your data in a structured, machine-readable format
• To exercise any of these rights, contact us at hello@rehnoorjewels.com

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Order data is retained for a minimum of 7 years as required by Indian GST and income tax laws.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after any changes constitutes your acceptance of the updated policy.