Return & Refund Policy

At Rehnoor Jewels, we want you to love every piece you receive. If for any reason you're not completely satisfied, we've made our return and refund process simple and stress-free. Return requests must be raised within 7 days of delivery.

We accept returns only for products that arrive damaged or defective. If you receive a product that is damaged in transit or has a manufacturing defect, you are eligible for a full refund or replacement within 7 days of delivery.

The following items are not eligible for return or refund:

• Custom-made or personalised jewellery
• Products that have been used, worn, or altered in any way
• Products without original packaging, tags, or authenticity seal
• Items purchased during clearance or final sale (as noted on the product page)
• Products purchased under Buy 1 Get 1 or promotional offers are eligible for store credit only

To begin your return, reach out to us via Email or WhatsApp (details at the bottom of this page) with the following information:

All approved refunds are processed to the provided payment method used at the time of purchase/return request. We do not issue store credit or gift card refunds unless specifically requested by the customer.

Every Rehnoor Jewels piece is backed by a 6-month warranty from the date of delivery.

What's Covered

• 6-month warranty covering manufacturing defects from purchase date
• Warranty does not cover damage due to misuse, chemical exposure, or physical impact
• Warranty claims require the original purchase invoice — no exceptions
• Warranty repairs or replacements subject to product availability
• Gold plating warranty covers significant plating loss under normal wear conditions

What's Not Covered

• Damage caused by mishandling, accidents, or improper storage
• Normal wear and tear, scratches, or tarnishing from everyday use
• Damage resulting from exposure to chemicals, perfumes, or water
• Custom-made or personalised jewellery (covered separately on a case-by-case basis)
• Products that have been repaired or altered by a third party

To raise a warranty claim, contact us via Email or WhatsApp within the 6-month warranty period with:

• Your Order ID (beginning with RJ-YYYY)
• A clear description of the defect
• Minimum 2 photographs clearly showing the defect
• Proof of purchase or delivery confirmation

Warranty Resolution: Upon verification, we will offer a free repair, replacement, or store credit at our discretion. Warranty claims are processed within 5–7 business days of receiving the item.

For any return, refund, or warranty queries, reach out to our support team via email or WhatsApp. We typically respond within a few hours during business hours.