Return & Refund Policy

At Rehnoor Jewels, we take pride in the quality of every product we deliver. We have a clear and fair return and refund policy to ensure your complete satisfaction. Please read this policy carefully before making a purchase.

We accept returns only for products that arrive damaged or defective. If you receive a product that is damaged in transit or has a manufacturing defect, you are eligible for a full refund or replacement within 7 days of delivery.

The following items are not eligible for return or refund:

• Products that have been used, worn, or altered in any way
• Products without original packaging, tags, or authenticity seal
• Products returned after 7 days of delivery (standard return window)
• Products damaged due to misuse, improper handling, chemical exposure, or negligence
• Products purchased during special sale or clearance events (unless damaged on delivery)
• Digital downloads, gift cards, or store credits

In addition to our standard 7-day window, Rehnoor Jewels offers an extended return program: customers may return any product within 6 months of purchase with the original bill, and receive a 50% refund on the original purchase price.

• Valid within 6 months from the date of original purchase
• Original invoice / bill is mandatory — no exceptions
• Product must be in wearable condition (not damaged beyond normal wear)
• Refund will be 50% of the original paid price
• Refund processed to original payment method within 5–7 business days
• Return shipping charges for extended returns are borne by the customer

Please follow the steps below. Do not ship any product back without prior written approval from our support team.

All approved refunds are processed to the original payment method used at the time of purchase. We do not issue store credit or gift card refunds unless specifically requested by the customer.

All Rehnoor Jewels products come with a 6-month warranty against manufacturing defects from the date of purchase. Our products feature pure 24K gold plating with approximately 100–300 mg of 24K gold per piece to ensure durability and longevity.

• 6-month warranty covering manufacturing defects from purchase date
• Warranty does not cover damage due to misuse, chemical exposure, or physical impact
• Warranty claims require the original purchase invoice — no exceptions
• Warranty repairs or replacements subject to product availability
• Gold plating warranty covers significant plating loss under normal wear conditions

All Rehnoor Jewels products are crafted with pure 24K gold plating. Each piece contains approximately 100–300 mg of 24K gold, ensuring durability, lustre, and value. Our products comply with BIS hallmarking standards applicable to gold-plated jewellery.